Guwahati: OLA Electric has issued a statement after a customer from Guwahati alleged that the EV scooter was having a faulty regeneration system.
The customer named Balwant Singh on 15th April took to the micro-blogging site Twitter and alleged that the scooter instead of slowing down on the speed breaker, accelerated due to which his son had an accident.
"I had purchased new Ola S1 Pro. On 26th March 2022, my son had an accident due to fault in regenerative breaking, where on speed breaker instead of slowing down, the scooter accelerated sending so much torque that he had an accident."
"The scooter went airborne crashing and skidding. My son was severely hospitalized on 26th March where he had fractures in left hand and 16 stitches in right hand due to fault in ola S1 Pro," he said in another tweet.
Taking the cognizance of the tweets, OLA electric today in its statement said that the rider was overspeeding during his ride at night.
The company said that it did a thorough investigation of the accident and the data clearly shows that the rider was overspeeding throughout the night and that he braked in a panic, thereby losing control of the vehicle. There is nothing wrong with the vehicle.
"Our operating system tracks various vehicle sensor data which we receive real-time in our cloud. The below graph shows speed data for this incident for 30 min duration till the accident time," it further added.
"The rider rode at high speeds in Hyper mode, reaching a top speed of 115kmph and traveling 7km Section 2 (23:56:21-23:59:46): The rider rode in Hyper mode again, reaching a top speed of 115kmph and traveling 4km,'' it added.
At 00:08:51, the rider again started riding aggressively on Hyper mode, reaching 95kmph at 00:09:41, our data shows all three brakes being applied together front brake, rear brake, and regenerative brake (reverse throttle) likely due to an obstruction on the road. This brought the speed down from 80kmph to Okmph in 3 sec.
''In the data, no sudden torque or acceleration is observed after braking, contrary to the customer's claims. The vehicle is detected by our sensors to have fallen on the right side,'' it said.
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