Mumbai: The Federation of Hotel and Restaurant Associations of India (FHRAI) on Wednesday accused two major online travel aggregators (OTA) of allegedly offering illegal discounts that are harmful to hoteliers and customers.
Following many complaints from its members, the FHRAI has alleged that MakeMyTrip and GoIbibo managements were adopting unethical and exploitative business practices, divisive-led predatory pricing and other market distortions.
“The biggest industry concern is that after securing discounted rates from a hotel, the OTAs further discount it on their online platforms without our consent. This damages our reputation and distorts the market scenario,” said FHRAI Vice President and Hotel and Restaurant Association of India Western India President G.S. Kohli. (IANS)