DELHI: Ministry of Railways has decided to extend the time limit beyond six months and up to nine months from the date of the journey for cancellation of PRS counter tickets and refund of fare across reservation counters for the journey period 21.03.2020 to 31.07.2020.
In a tweet from the PIB India, it stated: "@RailMinIndia extends time limit beyond 6 months for cancellation of PRS counter tickets & refund of fare across reservation counters for the journey period 21.03.2020 to 31.07.2020."
It is applicable only for regular timetabled trains cancelled by Railways. In case of ticket cancelled through 139 or through IRCTC website, the time limit for surrendering of such ticket for the above mentioned period across reservation counter up to nine months from the date of journey.
After the lapse of six months from the date of journey, many passengers may have deposited the tickets to Claims Office of Zonal Railways through TDR or through general application along with original tickets, a full refund of fare on such PRS counter tickets shall also be allowed for such passengers.
Earlier, comprehensive guidelines for cancellation of tickets and refund of fare, due to COVID-19 situation have been issued. As per instruction for trains cancelled by Railways, relaxation has been given for submission of PRS counter tickets up to six months from the date of journey (instead of 3 days excluding day to journey) and in case the PRS counter tickets cancelled through 139 or through the website of IRCTC, refund across the counter up to six months from the date of journey.
It is advised to passengers to check refund status on refunds.indianrail.gov.in. Enter your PNR number and Date of Journey. You will receive the status of your refund online.
IRCTC has two customer care numbers on which ticket holders can contact and know their refund status. Apart from these numbers, there're email ids to connect with.
Customer Care Numbers: 07556610661, 07554090600 (At this time of emergency, there're only few customer care executives present to answer your query. So, call on these numbers only when you feel it as the last resort.)
For tickets booked through IRCTC:
E-tickets: care@irctc.co.in
For Cancellation E-tickets: etickets@irctc.co.in