New Delhi: From January 1, 2021, FASTag becomes mandatory on Toll Plazas. To ensure smooth implementation of it, the National Highways Authority of India (NHAI) has updated its Mobile App 'My FASTag App.' A new feature has been added to the app, that is, 'Check Balance Status', simply by entering the vehicle number. This new feature will further help the users to verify tag status of the vehicle during their passage through a toll lane in case the tag status has not been updated in the toll plaza server due to any reasons. It will not only help the Highway User, but also the Toll Operator to check tag balance status on a real-time basis and eliminate the problem of dispute on tag balance.
The refresh time limit of Blacklisted Tags has been reduced by the authority from 10 minutes to only 03 minutes. This is done speed up the update of the status in the ETC system and show the current status in the App for seamless passage
My FASTag App will show the FASTag wallet balance status in form of colour codes –
1. Green colour for Active tag, which means sufficient balance
2. Orange/Amber colour for tags with low balance
3. Red colour for Blacklisted tags
If the user has a low balance, the vehicle users can instantly recharge using the Mobile App or avail instant recharge facility at toll plaza Point of Sale (POS).
To encourage transparency in the system, this new feature is introduced to ensure that payment of User Fee is done through FASTag at Toll Plazas along with reduced time. It will not only save time and fuel but also will help commuters to make a hassle-free and enjoyable journey.