A CORRESPONDENT
BISWANATH CHARIALI: With the objective to engage the people in this COVID battle effectively, the Biswanath district administration has constituted a Grievance Redressal Cell with immediate effect where people can bring to the notice of the cell any lacuna they observe with regards to the effort of the administration.
All complaints received through the Toll Free number 104 as well as through COVID Control Room numbers 6001 958106, 03715-222086, or through written communication or social media posts will henceforth be addressed by this Cell. The Grievance Redressal Cell will have two Additional Deputy Commissioners (ADCs) as members, in addition to Joint Director of Health Services. The Deputy Media and Extension Officer of Biswanath has been assigned as the Nodal Officer of the Cell.
"Though we are giving our best in this fight against COVID-19, yet we have observed that shortcomings do remain and many a times people have brought that to our notice. This Grievance Redressal Cell has been constituted with the sole objective to address those complaints and concerns of the people promptly and in a systematic way. We want the masses to become equal stakeholders so that we can fight this Covid battle more effectively," said Pranab Kumar Sarmah, Deputy Commissioner of Biswanath.
The Cell has been instructed to address grievances related to COVID treatment, cremation and last rites with top priority. The Nodal Officer of the cell has been instructed to submit daily report, both soft and hard copies, by 6 PM to National Health Mission's State headquarter as well as to the Deputy Commissioner. The Nodal Officer has also been instructed to maintain a database of all grievances received by the Cell. The Cell has also been instructed to make follow up calls to confirm the status of grievances redressed and the satisfaction level of the complainer.