Information pertaining to diseases is readily available in this age of technological advancement. 104 is a toll-free health helpline which any citizen from anywhere in the State can call anytime to access validated and scientific health-related information.
This 24X7 call centre has been established in Guwahati by the National Health Mission, Assam in partnership with Piramal Swasthya.
104 Sarathi and its services is a one-stop health information helpline for resolving all health-related issues of the citizens of Assam. It is staffed by qualified and well-trained paramedics, counselors and doctors. Services offered by the initiative are –
Medical advice: It is the primary service aimed at providing preliminary diagnosis of symptoms, and subsequent measures to be taken.
Counseling services: Trained counselors provide counseling to callers in matters of HIV/AIDS condition, matrimonial discord, depression, chronic diseases, psychological distress and suicidal tendencies.
Directory information: It gives information about health service providers, hospitals, diagnosis centres, pharmacists etc.
Service improvement: This service is aimed at improving delivery of the existing public health services across the State. A caller can register discrepancy in the existing system or alert regarding the requirement of medical action, which is notified to the government authorities.
Also watch: Morning Bulletin | 3rd June, 2020