Yes Bank resumes banking operations, online services crash

NEW DELHI: Yes Bank resumed full-fledged banking operations on Wednesday. However, there were initial glitches with customers complaining of problems in using online banking services and the mobile app. The 13-day moratorium on the crisis-hit bank ended at 6 p.m. and under the reconstruction scheme, online services were to resume thereafter, while the offline services and the bank branches would start operations on Thursday morning.

However, customers have complained of the mobile app crashing down as soon as the moratorium was lifted.

“Even the payees added to my mobile app have gone missing and it shows error,” said Delhi-based Pranay Bhardwaj who has been a Yes Bank customer for over 11 years. The Yes Bank net bank site also showed “unable to process”, he said.

In tweet, Yes Bank said that “Our banking services are now operational. You can now experience the full suite of our services. Thank you for your patience and co-operation. #YESforYOU @RBI @FinMinIndia.”

People also expressed the inconvenience faced on social media. A twitter user with the handle @veerahinjal displayed her anger and said that the app has crashed and the banks customers are being “fooled”.

“@YESBANK the app has crashed within minutes! You are fooling & robbing customers! @RBI this was your plan to revive the bank!” said the twitter user.

Another Twitter user with the handle @MNausha90194412 asked Yes Bank when its services on Google Pay and PhonePe work. (IANS)

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