Assam Transport Department issues warning to Ola, Uber, Rapido

'No misbehaviour will be tolerated'

STAFF REPORTER

GUWAHATI: In the recent past, there have been quite a few incidents where Ola, Uber, Rapido and PayIndia drivers and riders have misbehaved with customers. The Assam State Transport department has taken cognizance of all these incidents and has now issued a strict warning to cab associations and ride-hailing platforms like Ola, Uber, Rapido, and PayIndia.

State Transport Officer Himangshu Kumar Das said, "Because of some drivers and riders who misbehave with passengers by asking more money, cancelling trips or denying payment methods, the entire cab service is blamed. But not all drivers are like this, most of them are committed to providing good service to customers.

"Any kind of inappropriate attitude towards customers will not be tolerated from now on. The cab drivers will not be able to demand extra money from customers who are availing a trip. Negligence on the side of authorities of cab associations leads to such incidents where customers face danger. From now on, cab drivers have to follow strict rules. Disobeying of rules by any cab driver will lead to the cancellation of their license."

The license cancellation will take place phase-wise. The driver will not be able to take trips in the first five days of phase one. In phase two, he will not be allowed to ride his vehicle for the next 10 days and in the third phase, his license will be cancelled.

Das also urged the general public not to be rude to drivers so that they too can operate smoothly.

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