Vistara to introduce temporary on-board SOPs amid COVID-19 outbreak

New Delhi: Full-service carrier Vistara on Thursday said that it will introduce new temporary operating procedures to minimise touch points of human contact on board its flights upon resumption of services.

The intended temporary changes to inflight products and services on domestic and international flights are to ensure the health and safety of passengers and staff upon resumption of services. The airline said that in line with social distancing norms the new operating procedures will minimise touch points of human contact on board by up to 80 per cent. “The airline may make further changes in compliance with regulatory guidelines once they are finalised and notified,” the airline said in a statement.

“Vistara intends to continue serving food and beverages in all cabins while reducing the cabin crew’s time spent on aisle and interaction with customers.”

As per the statement, on Vistara’s domestic flights, the service alterations include reduction in meal choices and “withdrawal of services such as onboard sales, welcome drink, hot meals and beverages in Premium Economy and Economy cabins, Starbucks coffee and Turkish towels”. “Water-pouring will be replaced with a distribution of 200ml sealed water bottles on all flights, and cold refreshments will be served to customers in Premium Economy and Economy cabins,” the statement said. (IANS)

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