Inflated electricity bill

One consumer under Garbhanga electrical sub-division received a bill for Rs 6,500 as the old meter was defective. The consumer paid for a new three phase meter and accordingly a new meter was installed. After installation of the new three-phase meter the reading was found to be abnormally high. The average consumption never exceeded 2000 for last 15 years. The consumer complained to the SMR of the subdivision over phone and he assured to look into the matter. However, after about a week elapsed when no action was initiated the consumer again lodged the complaint with the SMR. The SMR told the consumer not to disturb him by calling him over phone. The behaviour of the officer was also very rude to the consumer. In the present pandemic situation it is always better not to go to the office for such complaints which can be lodged by phone, but such behaviour of the SMR of the subdivision is not at all acceptable. The higher authority should look in to such complaints.

A consumer of APDCl