NEW DELHI: A five-star hotel in Delhi claims that one of its customers conspired with certain hotel workers and stayed for over two years without paying, resulting in a loss of Rs 58 lakh. In Aerocity, close to the Indira Gandhi International (IGI) Airport, the hotel Roseate House has reported this crime and registered a complaint against the one Ankush Dutta, who is a resident of Guwahati in Assam according to the passport he submitted as identity and address proof while checking in.
Ankush Dutta checked out of Roseate without paying a dime, according to the FIR recently filed by Vinod Malhotra, an approved agent of Bird Airports Hotel Private Limited, which owns and maintains Roseate. Ankush Dutta stayed for 603 days at a cost of Rs 58 lakh. According to the FIR, Prem Prakash, the hotel's head of front desk, who had the authority to set room prices and access to the computer system to monitor all visitors' debts, permitted Dutta's extended stay in violation of hotel policies.
The hotel's management believes that Prakash may have accepted money from Dutta in exchange for allowing him to overstay his welcome using internal software that tracks and maintains visitors' stays and visits as well as their accounts. The complainant also mentioned that because Prakash was the HOD, he was responsible for keeping track of any unpaid bills and had an exclusive ID and password that allowed him access to all of the guests' accounts.
Dutta checked in on May 30, 2019, and made a one-night reservation, according to the hotel. Although he was due to leave on May 31, he kept extending his stay until January 22, 2021.
According to hotel policy, if a guest's unpaid balance is more than 72 hours old, the CEO and Financial Controller shall be informed for information and guidance. Prakash, however, failed to pay Dutta's debt to the hotel's CEO and FC. Prakash failed to submit any pending payments between May 30, 2019, and October 25, 2019, according to the FIR. Even after October 25, he falsified the outstanding payment report by combining unrelated guests' unpaid invoices into one bill in order to conceal Dutta's unpaid balance.
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