Arunachal Chief Minister Pema Khandu launches six online services under e-Governance programme

ITANAGAR: Arunachal Pradesh Chief Minister Pema Khandu on Thursday launched six new online services under the state's ambitious e-Governance programme for citizen-centric and ease-of-governance services on digital and online platforms. The portals launched are CM e-Jansunwai, CM Arunachal e-Seva, CM Dashboard 2.0, e-Pragati, Hospital Management Information System, and e-Telemedicine. While the Arunachal e-Seva will provide a single platform for all online services (88 services currently) being provided by the state government, the CM Dashboard 2.0 will monitor all schemes and their implementation status to ensure delivery on the ground, said the official statement.

The state government has so far launched 18 online services out of the 22 proposed. Works are in progress to make available three more services online, it said. It may be noted that the state government has declared 2022–23 the Year of e-Governance. Complimenting the Department of Information Technology and Communications, the Department of Health, and NIC for the successful launch of the online services, Pema Khandu stressed optimum utilization of the services by the citizens and departmental officers concerned. "These services should not be confined to a launching ceremony but must be taken to the users by creating awareness," he said.

He suggested the Department of Information Technology and Communications create informative audio-visual clips on 'how to login or register', 'how to use the services', etc., and post them on various social media platforms to create awareness amongst the citizens. He also asserted that he would impart proper training to officials of government departments that will be providing the services online.

"With the ongoing laying of 4G towers across the state in all rural and interior districts, almost every citizen will have access to the internet by the end of 2023. Our objective should be to bring all our citizens onto these online platforms so that they can avail government services from anywhere without the need to make rounds of government offices physically," Khandu said.

He lauded the e-Jansunwai service, through which he said people can connect to the government with their grievances without the need to seek an appointment with concerned officers, ministers, or even the chief minister. "This will ensure effective and efficient monitoring of grievances by various departments and will make our public service delivery system more robust and transparent," he observed. Khandu, however, insisted that the timeline for redressal of grievances within 30 days should be strictly adhered to.

Arunachal Pradesh Health Minister Alo Libang, also present in the ceremony, took pride in introducing the Hospital Management Information System and e-Telemedicine services.

He said Arunachal Pradesh is the first in the North East to launch these services online and stands at the 5th rank in the digitalization of health services in the country. Libang too emphasized creating awareness about these services so that more and more people would login to avail themselves of them. "Training should also be provided to elected representatives, from ministers to gram panchayat members, so that they can further reach out to common citizens and make them avail themselves of these services," he suggested.

While the Arunachal e-Seva will provide a single platform for all online services (88 services currently) being provided by the state government, the CM Dashboard 2.0 will monitor all schemes and their implementation status to ensure delivery on the ground, said the official statement. On the other hand, the e-Pragati (Pro-Active Governance and Timely Implementation) is a multi-modal platform to review and monitor programmes and projects of the central and state governments. It is an online system to monitor the status of 14 CSS schemes. The Hospital Management Information System and e-Telemedicine will offer online services to the needy, wherein doctors will be available online for consultation and will give prescriptions online if required. All district hospitals are onboard the platform, and work is on to integrate all health centres in the state, the statement said. (ANI)

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