Delhi's ITC Maurya's Bad Haircut Service Costs Them Rs 2 Crores After A Woman Files A Complaint

Delhi: The bad haircut service of a salon of Delhi's ITC Maurya had caused the hotel to pay Rs. 2 crores as compensation after a woman filed a complaint. 

The National Consumer Disputes Redressal Commission (NCDRC) has ordered the hotel to pay the woman Rs. 2 crores as compensation on the grounds of negligence.

The woman, who is a communication professional and a model, had to go through trauma after a bad haircut.

S M Kantikar, a member of the bench of President Justice RK Agarwal said, "There is no doubt that the women are very cautious and careful with regard to their hair. They spend a handsome amount on keeping the hair in good condition. They are also emotionally attached with their hair."

The complainant, Aashna Roy, will be paid an amount of Rs. 2 crores by ITC, as ordered by the commission, within 8 weeks for deficiency in service under the Consumer Protection Act.

The commission added, "The Opposite Party No 2 is also guilty of medical negligence in hair treatment. Her scalp was burnt and still there is allergy and itching due to fault of the staff of Opposite Party No 2."

The bench further noted, "She is a communication professional and required to be involved in meeting and interactive sessions. But she lost her self-confidence due to little hair. She has also suffered loss of income due to mental breakdown after the shoddy haircut and thereafter the torturous hair treatment. She left her job also."

After undergoing severe mental breakdowns, Roy lost her self-esteem and refrained from social activities.

According to the bench, Roy has lost many assignments as a model for hair products. The bench also said, "But due to hair cutting against her instructions... she lost her expected assignments and suffered a huge loss which completely changed her lifestyle and shattered her dream to be a top model."

The bench noted, "There is no doubt that realising the mistake done by its staff, the Opposite Party No 2 offered the free hair treatment to the complainant and complainant was not attended to for a gesture. Hence, we are of the considered view that the complainant is a consumer."

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