Inland Water Transport society launches grievance redressal portal

GUWAHATI: The Assam government, in an attempt to ensure safe and comfortable navigation for passengers and vessels across the length and breadth of the state’s IWT sector, officially launched on Saturday an artificial intelligence (AI)-powered Grievance Redressal Management portal to address grievances of inland water users in a timely and efficient manner.

The Minister of Transport, Govt. of Assam, Parimal Suklabaidya, unveiled the first of its kind GRM website and android-based mobile interface for Inland Waterways users of Assam in the presence of Gaurav Upadhyay (IPS), State Project Director of Assam Inland Water Transport Development Society (AIWTDS); Partha Pegu (ACS), Additional State Project Director of AIWTDS; Rahul Chandra Das (ACS), Deputy State Project Director of AIWTDS, along with other AIWTDS officials at Janata Bhavan in Dispur, Guwahati.

The newly developed GRM portal will enable myriads of Inland Waterways users from across the state to register and track their grievances in an efficient and less time-consuming manner through the website aiwtds.in, WhatsApp number 9287997525, and toll-free number 18008894717. The registered grievances will also be addressed in a systemic way, wherein they will be aligned within a stipulated timeline, and accordingly, the concerned authority/GRO will be looped in at each stage of the complaint.

The Grievance Redressal Management portal of AIWTDS, i.e., aiwtds.in has been developed with a multilingual website interface in English, Assamese, and Hindi, enabling users to choose the language as per their convenience for better accessibility and service, a press release said.

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