Manipur launches Emergency Response Support System, 112 ready for dial

Imphal: The Manipur government on Saturday launched the Emergency Response Support System (ERSS) in the state for emergency calls in times of need. Launched by the Chief Minister N Biren Singh in 1st battalion Manipur Rifles premises in Imphal, the number '112' was declared as the emergency number in keeping with the Government of India's vision of integrating all emergency services with the same number. 

As per the implemented system, dialling 112 will lead distressed citizens to lodge support requests for police assistance, fire department, ambulance and disaster support in an integrated manner. The ERSS is equipped to address distress signals from citizens, which are received in the form of voice calls, SMS, e-mails, panic SOS requests, web requests among others. The system of integrated 112-dialing is a Central government Project and consists of three main components-Public Safety Answering Point (PSAP), Mobile Data Terminal (MDT), District Coordination Centres or District Control Rooms.

After the launch, the CM addressed newspersons and said, "The new system will help people effectively at the time of emergency by saving lives and properties. Strengthening of the police stations all over the state and installation of modern equipment are in active consideration of the government." According to officials, the ERSS Centre will be a sophisticated police control room with computer technology and internet facility for real time communication and coordination between the control room and mobile vehicles and for quicker intervention to attend to distress calls. 

To make calls or send distress signals to ERSS one can dial 112 from mobile phone or landline phone, Press power button on the smart phone 3 (three) times in quick succession to activate Panic Call, Long press "S" or "9" key on the feature phone to activate Panic Call, Log on to state ERSS website (mn-erss.in) and place SOS request, E-mail SOS alert to ERSS Centre in the state, Use 112 India mobile app (available in Google Playstore or Apple Store) to activate a panic call. 

Notably, Manipur has become the 31st state in India to implement the ERSS which seeks to cater to distressed people in a unified and improvised manner. In the NE region, Assam and Nagaland governments have already implemented the ERSS throughout the states. The CM later posted about the ERSS launch on his Twitter account and urged people to dial 112. Other than CM Singh himself, Chief secretary Dr Rajesh Kumar and DGP Manipur LM Khaute were also present for the occasion.

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