Dispur sets deadlines for disposing official queries

Guwahati: Chief Minister Himanta Biswa Sarma is unhappy with some senior officials frequently posing queries on various files, thereby delaying the delivery of services to the public. As a result, the State Government has fixed specific deadlines for disposal of official queries in various departments.

Any query raised at the level of Deputy Commissioners' offices, division offices, Sub-Divisional Officers' (Civil) offices etc., must be disposed of within 48 working hours. Similarly, all official queries at the State Secretariat (Janata Bhawan) level must be disposed of within 15 days.

The Additional Chief Secretary of the Personnel Department has issued an order to this effect and sent it to all senior-most secretaries, heads of departments, DCs and SDOs.

The order states that the Chief Minister has observed that a major cause of delay of disposal of files is frequent queries raised by senior officials. Some officials even add the note 'discuss' to certain files, which the Chief Minister feels is avoidable in many cases.

The state government is according priority to expeditious delivery of services, along with quick disposal of proposals and other matters in all government offices, from the Janata Bhawan downwards.

The Additional Chief Secretary's order further states that the senior officers concerned should try to minimize the delay caused by avoidable queries and resolve the matters expeditiously via discussions with the junior officers, instead of keeping an open timeline for disposal of matters.

As such, all senior officers have been directed to maintain the deadlines of 48 working hours and 15 days set in this regard by the Government.

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